FAQ

FREQUENTLY ASKED QUESTIONS:

(If you don't find what you're looking for here - don't hesitate to write to me via the contact page)

 

HOW LONG WILL MY ORDER TAKE TO REACH ME AND HOW MUCH WILL IT COST?

It will normally take between 3 and 5 working days to process your order and have it ready to ship. Your order will be shipped Standard Delivery via Royal Mail or courier service. Please note that you will be responsible for paying all duties, taxes and other fees levied outside of the UK. Items will be trackable where possible.

INTERNATIONAL:      3 - 17 business days. £23.99 added at Checkout.

EUROPEAN UNION: 2-11 business days. £14.99 added at Checkout.

WITHIN UK:                2-4 business days. Free delivery.

Shipping of any very large size items (ie. over the size of A1) will have to be discussed on an individual basis. 

CAN I COLLECT ITEMS?

If you wish to collect your item, please contact me at viv@vivboucherat.com

 HOW WILL I KNOW WHEN MY ITEM IS SHIPPED?

You will receive an e-mail informing you when your order is on its way.  

CAN ITEMS BE RETURNED?

Items can be returned if they are damaged or incorrect. Please contact me if there is a problem with your purchase at viv@vivboucherat.com and we can find a solution. (If there is damage – please take a photograph upon receipt).

Where you are eligible for a refund, I will credit the card or account which you used to purchase the items.  Nothing affects your statutory rights.

CARE OF YOUR PRINT

Should you be purchasing a print or work on paper it will arrive wrapped in tissue in a postal tube. It is best to flatten it, ready for framing as soon as possible.

Place a sheet of clean tissue paper on a flat surface, unroll the rolled paper and place it on top of the tissue paper. Carefully lay another sheet of tissue paper on top to protect the work and lay a heavy board or a thick, heavy book down on top. Let the paper sit under the weight for 24 hours.

HOW BIG ARE A1, A2 AND A3 PRINTS?

The size refers to the image size and there will be a blank white paper border surrounding this area to allow for framing choices. Remember the image orientation may be landscape or portrait. Measurements as follows:

A1 = 23.4" (59.5cm)  x 33.1" (84cm)   

A2 = 16.5" (41.9cm) x 23.4 (59.5cm)     

A3 = 11.7" (29.7cm) x 16.5" (41.9cm)

DO I OWN THE COPYRIGHT OF THE WORK I HAVE PURCHASED?

Copyright remains with the artist, Vivienne Boucherat.